Legal Business Information
Beijing Meizicheng Technology Co., Ltd.
Frequently Asked Questions
Planning meaningful moments often comes with a few questions. Here you’ll find helpful information about Tavellea™ products, orders, delivery, returns, and customer support.
Product Questions
Choosing the Right Details
What types of products does Tavellea™ offer?
Tavellea™ offers thoughtfully selected pieces for weddings, celebrations, romantic spaces, and meaningful keepsakes. Our collection may include decorative accents, ceremony details, table décor, ring presentation pieces, guest-book inspired items, keepsake pieces, and other products designed to complement memorable occasions.
How can I check a product's size, color, or other details?
Please review the individual product page before ordering. Available dimensions, colors, materials, included components, and other relevant product information will be displayed there when applicable.
If you still have a question about a specific item, email service@tavellea.com and include the product name or product-page information.
Will the product color look exactly the same as it does on my screen?
We aim to present product colors and details as accurately as reasonably possible. However, screen settings, lighting, photography, materials, and normal product variation may cause slight differences between digital images and the item you receive.
Can Tavellea™ pieces be used after the wedding or celebration?
Many Tavellea™ pieces are selected with versatility in mind. Depending on the individual product, an item may also work beautifully for anniversaries, bridal showers, engagement celebrations, romantic home displays, keepsake arrangements, or other special occasions.
Order Assistance
From Cart to Confirmation
How do I know if my order was successfully placed?
After a successful checkout, you should receive an order confirmation using the contact information provided during checkout. Please review your order information carefully.
If you need assistance locating an order, contact us and include your order number and the email address used during checkout.
Can I change or cancel an order after placing it?
If you need to request an order change or cancellation, please contact us as soon as possible. Whether a change can be completed depends on the order's current processing and fulfillment status.
Please refer to our applicable order and shipping policies for the current cancellation and modification conditions.
What information should I include when contacting you about an order?
To help us identify your order efficiently, please include your order number, the email address used at checkout, and a clear description of your question or concern.
What payment methods can I use?
The payment methods currently available to you will be displayed during checkout. Please review our Payment Options information for additional details about payment processing and checkout.
Shipping & Delivery
Following Your Order's Journey
How long will my order take to arrive?
Delivery timing depends on order processing, destination, carrier operations, and other shipping conditions.
Please review our Shipping Policy for the current processing times, estimated delivery windows, shipping charges, and other delivery information applicable to your order.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be provided after the order has been prepared and shipped. Carrier tracking may require some time to begin displaying movement after shipment information is created.
What should I do if my package is delayed?
Carrier operations, weather, customs procedures, peak shipping periods, and other circumstances can sometimes affect delivery timing.
If your shipment appears unusually delayed, contact service@tavellea.com with your order number and available tracking information so the situation can be reviewed.
What if tracking says “Delivered” but I cannot find my package?
First, please check the delivery location, nearby entrances, household members, and any carrier delivery details that may be available.
If you still cannot locate the package, contact us with your order number and tracking information so we can review the circumstances in accordance with our Shipping Policy.
Returns & After-Sales
Support After Your Order Arrives
How do I request a return?
Start by contacting service@tavellea.com with your order number and the reason for your request.
Please review the Tavellea™ Return & Refund Policy before sending an item back. Return eligibility and instructions depend on the conditions stated in that policy.
Should I send a return directly to the company registration address?
No. Please do not send a return to our business registration address unless our customer service team specifically instructs you to do so.
Once an eligible return request is approved, our customer service team will provide the appropriate return instructions and return destination applicable to your request.
What should I do if an item arrives damaged, defective, or incorrect?
Please contact us promptly after discovering the issue. Include your order number, a description of the problem, and clear photos when they can help show the condition of the product or package.
We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy.
How are approved refunds issued?
Approved refunds are handled according to our Return & Refund Policy and are generally directed back through the applicable original payment method. Additional posting time may depend on the payment provider or financial institution.
Customer Care
Account, Privacy & General Support
How does Tavellea™ handle my personal information?
Information associated with your use of our store is handled as described in our Privacy Policy. That policy explains the categories of information that may be collected, how information may be used or disclosed, and privacy choices that may be available.
Can I submit a privacy-related request?
Depending on where you live and the laws that apply, certain privacy rights may be available. Please review our Privacy Policy and Your Privacy Choices page for additional information.
Privacy-related questions may also be sent to service@tavellea.com .
How can I contact Tavellea™ customer service?
You can reach us by email at service@tavellea.com or by phone at +86 14212111608 .
Our listed business hours are 24 hours a day, 7 days a week. For order-related questions, please include your order number so we can identify the relevant purchase more efficiently.