Terms of Service

Hebei Xiong'an Yunjinghan Technical Service Co., Ltd.
Email: service@tavellea.com

Welcome to Tavellea™. These Terms of Service describe the rules, responsibilities, and conditions that apply when you access or use our website, browse our collections, place orders, or interact with any services we provide.

By visiting our website or purchasing products from Tavellea™, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

If you do not agree with these terms, please do not use our website or services.

SECTION 1 - Website Access & Customer Accounts

By using our website, you confirm that you meet the legal age requirements in your location or have permission from a parent or legal guardian when applicable.

To purchase products or access certain features, you may provide information such as:

Email address
Shipping details
Billing information
Payment information

You are responsible for ensuring that all information provided is accurate, complete, and current.

If you create an account, you are responsible for protecting your account details and any activity associated with your account. Account access may not be transferred or shared with another individual without permission.

SECTION 2 - Product Information

At Tavellea™, we make every effort to present our wedding décor, keepsakes, and celebration products as accurately as possible.

Please understand that:

Product colors may vary slightly depending on your device screen settings
Product appearance may differ slightly due to lighting, photography, or manufacturing variations
Product descriptions and availability may be updated at any time

We reserve the right to modify, discontinue, or limit products, quantities, or availability without prior notice.

SECTION 3 - Orders & Purchases

When you submit an order, you are requesting to purchase the selected products.

Tavellea™ reserves the right to accept, decline, or cancel orders when necessary, including situations involving:

Incorrect pricing information
Suspected fraudulent activity
Product availability issues
Payment authorization concerns

An order is considered accepted only after payment has been successfully processed and order confirmation has been issued.

Please review your order details carefully before completing checkout, as changes or cancellations may not be possible after fulfillment begins.

Returns and refunds are handled according to our Return & Refund Policy.

SECTION 4 - Pricing & Payment Information

All prices displayed on our website are subject to change without notice.

The final price charged will be the amount shown during checkout confirmation.

Customers are responsible for any applicable:

Taxes
Shipping charges
Customs fees
Import duties

You agree that all payment details provided are accurate and that you are authorized to use the selected payment method.

SECTION 5 - Shipping & Delivery

Tavellea™ works with trusted fulfillment and shipping partners to deliver products to customers worldwide.

Delivery times are estimates and may be affected by:

Carrier delays
Customs processing
Weather conditions
Events outside our reasonable control

Once an order has been transferred to the shipping carrier, delivery responsibility follows the carrier’s transportation process.

Please refer to our Shipping Policy for additional details.

SECTION 6 - Intellectual Property Rights

All content available on the Tavellea™ website, including but not limited to:

Brand elements
Product images
Website designs
Written content
Graphics
Logos
Marketing materials

is protected by applicable intellectual property laws.

You may use website content only for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, or use any Tavellea™ content without prior written authorization.

SECTION 7 - Third-Party Services & Links

Our website may include links, tools, or services provided by third parties.

Tavellea™ does not control or guarantee the accuracy, availability, or performance of external websites or third-party services.

Any interaction with third-party websites is completed at your own discretion and should be reviewed according to their own policies.

SECTION 8 - Customer Reviews & Feedback

If you submit reviews, comments, suggestions, images, or other feedback, you grant Tavellea™ permission to use this content for business purposes, including improving, promoting, and presenting our services.

You confirm that:

Your feedback is your own work or you have permission to share it
Your content does not violate another person’s rights
Your submission does not contain harmful, misleading, or inappropriate material

Tavellea™ reserves the right to remove content that violates these standards.

SECTION 9 - Prohibited Activities

You agree not to use our website or services for unlawful purposes, including:

Violating applicable laws or regulations
Attempting unauthorized access
Interfering with website security
Uploading harmful software or malicious code
Misusing website content
Providing false information

We reserve the right to restrict access or terminate accounts that violate these terms.

SECTION 10 - Disclaimer

Our website and products are provided on an “as available” basis.

While we strive to provide accurate information and quality products, Tavellea™ does not guarantee that:

Website access will always be uninterrupted
Product information will be completely error-free
Services will always operate without technical issues

Your use of our website and products is at your own discretion.

SECTION 11 - Limitation of Liability

To the fullest extent permitted by applicable law, Tavellea™, its partners, employees, service providers, and affiliates are not responsible for indirect, incidental, or consequential damages resulting from:

Website use
Product purchases
Service interruptions
Third-party services

Certain jurisdictions may provide additional consumer rights that apply.

SECTION 12 - Indemnification

You agree to protect and hold Tavellea™, its partners, and service providers harmless from claims, damages, or expenses arising from:

Your violation of these Terms
Your misuse of our services
Your violation of applicable laws or third-party rights

SECTION 13 - Changes to These Terms

We may update or revise these Terms of Service from time to time.

Any changes will be posted on this page with the updated effective information.

Your continued use of our website after changes are posted means you accept the updated terms.

SECTION 14 - Governing Law

These Terms of Service shall be interpreted and governed according to applicable laws in the jurisdiction where Tavellea™ operates, without limiting any consumer protections available under applicable law.