Shipping Policy

Hebei Xiong'an Yunjinghan Technical Service Co., Ltd.
Email: service@tavellea.com

At Tavellea™, we understand that every special moment begins with careful preparation. From selecting the perfect wedding details to receiving your order at your door, we aim to provide a reliable and seamless shopping experience.

This Shipping Policy explains our order handling process, delivery expectations, tracking information, and important shipping details.

Our Shipping Approach

Tavellea™ is dedicated to bringing elegant wedding décor and meaningful keepsakes to celebrations around the world.

To provide a wider selection of thoughtfully designed products while maintaining quality and accessibility, our orders may be fulfilled through trusted production partners and international logistics networks.

This fulfillment method allows us to:

• Offer unique wedding essentials with refined designs
• Maintain fair pricing while avoiding unnecessary retail costs
• Improve product availability for customers worldwide
• Support a more efficient and responsible supply process

We appreciate your understanding as we carefully prepare each order for its journey to you.

1. Order Processing & Shipping Costs

Every Tavellea™ order is prepared with attention to detail before shipment.

Order Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and preparation.

Holiday & Peak Periods:
During busy seasons, including holidays and major shopping events, processing may require up to 5 business days.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Delivery schedules may vary depending on destination, shipping method, and local carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

We appreciate your patience while your carefully selected wedding pieces make their way to you.

3. Tracking Your Order

Once your order has been shipped, a confirmation email containing tracking information will be sent to you.

Please keep in mind:

• Tracking details may require 1–3 business days to become active
• Shipping updates may appear gradually during transit
• Delays in tracking updates do not always indicate an issue with your package

4. International Duties & Taxes

For international shipments, orders may be delivered under a Delivered Duty Unpaid arrangement.

Customers should understand that:

• Any customs charges, import duties, or local taxes required by the destination country are the customer’s responsibility
• Tavellea™ is not responsible for delays caused by customs inspections or clearance procedures
• Import regulations may vary depending on location

5. Address Changes & Order Cancellations

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to update your shipping information or request a cancellation, please contact us at:

service@tavellea.com

Please send your request within 12 hours of placing your order.

Once an order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Tavellea™ experience to be worry-free.

Damaged Items:
If your order arrives damaged, please contact us within 72 hours of delivery and provide photos of the item and packaging. Our team will review the issue and assist with a suitable solution.

Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to provide appropriate assistance, including replacement options when applicable.

Our Shipping Commitment

At Tavellea™, every detail matters — including the journey from our hands to yours.

We are committed to providing:

✔ Carefully prepared orders
✔ Reliable delivery support
✔ Clear communication throughout the shipping process
✔ A smooth experience from checkout to celebration day

Thank you for choosing Tavellea™. We are honored to be part of your meaningful moments.