Hebei Xiong'an Yunjinghan Technical Service Co., Ltd.
Email: service@tavellea.com
At Tavellea™, your satisfaction is an important part of our commitment. We want you to feel confident when selecting pieces for your special celebrations, and this policy explains our process for returns, replacements, and refunds.
Please review the guidelines below to understand how we handle return requests and customer support.
1. Return Timeframe & Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, items must meet the following requirements:
- The product must remain in its original condition
- Items must be unused and free from damage or signs of wear
- Products should include original packaging and accessories when applicable
- Proof of purchase is required for verification
Items that do not meet these conditions may not be eligible for return.
2. How To Request a Return
To begin a return request, please contact our customer support team:
Email: service@tavellea.com
After reviewing your request, we will provide further instructions if your return is approved.
Please note:
- Returns must receive authorization before being shipped back
- Packages returned without prior approval may not be accepted
- Customers should follow the return instructions provided by our team
For any questions about the return process, our support team is always available to assist.
3. Damaged, Defective, or Incorrect Items
Please carefully check your order after delivery.
If your item arrives damaged, has a manufacturing issue, or you receive an incorrect product, contact us as soon as possible with details and supporting photos.
Our team will review the situation and work with you to provide an appropriate solution.
4. Items That Cannot Be Returned
For safety, hygiene, or product customization reasons, some items may not qualify for returns, including:
- Personalized or customized products
- Items altered or used after delivery
- Products damaged due to improper handling
- Gift cards or promotional items
- Clearance or final sale products
If you are uncertain whether your purchase qualifies for a return, please contact us before sending the item back.
5. Product Exchanges
At this time, the most efficient way to receive a different item is:
- Submit a return request for the original product
- Complete the return process after approval
- Place a new order for the replacement item
This helps ensure faster processing and product availability.
6. European Union Cancellation Rights
For customers located in the European Union, applicable consumer protection laws may provide a 14-day cancellation period after receiving an order.
To qualify:
- The product must be unused and in original condition
- Original packaging should be included
- Proof of purchase may be required
This right applies according to applicable local regulations.
7. Refund Process
Once your returned item arrives and has been inspected, we will send a confirmation regarding your refund status.
If your refund is approved:
- The payment will be returned to your original payment method
- Processing may take up to 10 business days
- Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
Email: service@tavellea.com
8. Return Shipping Information
Before sending any item back, please contact Tavellea™ to receive return instructions.
A return authorization or provided shipping guidance is required before mailing your package.
Please do not send returns to an address without prior confirmation from our customer support team.
Our Commitment
At Tavellea™, we are dedicated to creating a smooth and trustworthy shopping experience. Whether you are preparing for a wedding, celebration, or meaningful occasion, our goal is to support you every step of the way.
Thank you for choosing Tavellea™. We appreciate the opportunity to be part of your special moments.